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7 Keys to Successful Improvement Projects
This blog is intended to invite discussion on why some improvement projects succeed while most fail to realise the benefits expected. I have conducted significant research in this area and have found...
View ArticleAn uncompromising focus on the Customer
In my post printed here on the 21st of January I referred to the 7 Keys to Successful Improvement Projects. The first key is to have an uncompromising focus on the Customer. We hear it a lot don’t we?...
View ArticleThe Second Key to running Successful Improvement Projects: Senior Sponsor...
In my previous blog, posted here on the 28th of February, I spoke about the first key to Successful Improvement Projects; “An Uncompromising Focus on the Customer.” At the conclusion of that posting, I...
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